Career
Opportunities
Career
Opportunities
JOIN OUR TEAM
At Aptys Solutions, we are achievers, collaborators, problem solvers, and innovators. Our goal is to disrupt traditional payment methods with our unique technology solutions. We are committed to attracting and hiring the best professionals and enabling them to achieve success. Everyone at Aptys makes a difference and we're looking for employees who believe that they can make a difference.
Aptys is an Equal Opportunity Employer.
To apply, please email your resume to hr@aptyssolutions.com and include the title of the position you are applying for in the subject line.
Open Positions
JOB DESCRIPTION
The Software Support Engineer is responsible for working with both Aptys customers and Aptys internal personnel to identity, troubleshoot, and resolve issues with Aptys products and services in both customer and Aptys environments. They are one of the primary faces of Aptys to our customers and will provide and process information in response to inquiries, concerns, and requests about products and services.
The Software Support Engineer is also responsible for identifying and escalating priority issues as needed. With guidance as needed from a senior support team member, the person in this position will provide technical support via internet, and/or phone to address issues relating to software implementation, functionality, and upgrades. This person will also create technical documents to assist other Software Support Engineers or other users of the information and take initiative to resolve issues found by customers that affect the produces and services. The person in this position will also need to work to continuously increase knowledge and skills related to the Aptys products and operating environments.
The ideal candidate can work either independently or with other team members under pressure to resolve customer production issues and should be able to work in a cross-functional team environment or independently as needed. This person should have strong analytical, troubleshooting, and problem-solving skills and be able to adapt to rapidly changing priorities. They will be self-motivated, have a strong attention to detail, and be able to follow standard processes and procedures.
Aptys Solutions is located in Plano, TX but this opportunity is open to 100% remote candidates! It is critical that you come prepared with a self-motivated attitude, great time management, and excellent communication skills.
Essential Requirements
- Undergraduate degree in a technical field such as Computer Science or Information Systems or equivalent work experience
- Working knowledge of payments processing; SQL Server, including system management and handling stored procedures; Windows servers; and Network Administration
- Familiarity with other operating environments, such as: Amazon Web Services (AWS); Microsoft Azure; and Google Cloud Platform
ABOUT APTYS
Here at Aptys, we build systems used by thousands of financial institutions everyday to process payments; in fact, we are responsible for providing these payment processing services to approximately one-third of the nation’s financial institutions! You may have already benefited from our software without even realizing it. That’s because we’re good at what we do! That doesn’t mean we’re complacent, though. Our mission is to be the financial industry’s most customer-centric company, offering payment solutions that enable financial institutions to grow, innovate, and become even more effective at servicing the nation’s consumers with cutting-edge technology. This role will play a key part in our continued success moving forward. If the idea of being an integral part of our nation’s financial system is exciting to you, you’re in the right place.
We believe that our employees are our organization, which is why we have gone 100% remote. It is important to us to find the very best people wherever they are, and that doesn’t just mean having great skills; we take our culture very seriously! We are bound together by a shared set of core values and, as both an employee of Aptys Solutions and a member of the Cloud Technologies team, you can expect the following principles to be embodied in our company and team culture:
Cooperation
We believe wholeheartedly that we succeed or fail together as a team. If you need help, or even just a sounding board, you will always have somewhere to look or someone to ask.
Independence
We are all adults! We rely on each other to do great work even when nobody is looking, and in exchange we trust one another enough to give each other the space we need to be our best.
Respect
We are all human, and we don’t forget that. Your personal life will be respected, and your manager’s (virtual) door will always be open if you have any questions or concerns.
As an employee of Aptys Solutions you will also enjoy the following benefits:
- Excellent work-life balance
- Generous PTO and holiday schedule
- Health, vision, and dental insurance