JOB DESCRIPTION

The Technical Writer III is responsible for creating and maintaining user documentation for internal and client-facing software. In addition, this position is responsible for collecting and interpreting technical data or information and coordinating layout for publication.

The work is collaborative in nature and the person(s) in this position will work within teams that are composed of product management, engineers, data scientist, and product marketers to deliver a great customer experience. As a Technical Writer, you will be responsible for creating and maintaining user documentation for internal and client-facing software.

The Technical Writer III work is generally independent and will contribute to moderately complex aspects of a project.

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Duties & Responsibilities 

• Writes and edits technical documents including reference manuals and product manuals.
• Writes and edits procedural documentation such as user guides and manuals.
• Determines the type of publication that will best serve the project requirements.
• Meets with engineers, programmers, project managers, and subject matter experts to learn about specific products or processes.
• Researches product samples to fully understand product.
• Assesses the audience needs for whom the technical and procedural documentation is intended; adjusts tone and technical terms used to meet those needs and to ensure understanding.
• Translates technical concepts into clear, easy-to-understand, logically organized content.
• Create scripts for online tutorial videos.
• Plans writing processes and sets timelines and deadlines.
• Creates or works with graphic designers to create diagrams, charts, and other visual aids to assist readers in understanding a product or process.
• Gathers feedback from customers, designers, and manufacturers to improve technical documents.
• Maintains technical and functional competency with Aptys knowledge management systems, tools and processes, and keeps up to date with and applies emerging & current learning/documentation trends as well as standard methodologies.
• Performs other related duties as assigned.

Required Skills & Abilities

• Excellent verbal and written communication skills.
• Excellent writing and grammatical skills.
• Excellent organizational skills and attention to detail.
• Ability to present complex data in clear, concise text.
• Ability to meet deadlines and to work independently.
• Ability to edit and proofread work of colleagues.
• Proficient with Microsoft Office Suite or related software.

Experience & Education

• Bachelor’s degree in Computer Science, business, English, journalism, or communications
• 4-7 years’ experience writing documentation related to SaaS software and/or technical processes

JOB DESCRIPTION

The Product Manager III is responsible for working with Aptys customers, market experts, and Aptys internal personnel to define and execute the strategy of the Aptys Mobile payments product offering.  The Product Manager III is the voice of the market to our customers, the development and support teams, and to Aptys management. This is a position that requires a strategic thinker who is analytical, detail and results oriented with excellent problem-solving skills and a strong work ethic. The Product Manager III work is generally independent and collaborative in nature. The person(s) in this position will contribute to moderately complex aspects of a project.

The Product Manager III will define and guide the functionality and enhancements to the Aptys Mobile payments product offering with a focus on enhancements for card and real time payments.

Job Responsibilities

• Analyze industry, client needs and existing products to develop business requirements
• Effectively translate business strategies into product strategies, roadmaps and product specifications
• Articulate product ideas into well-crafted business requirements and functional specifications
• Maintains a strong understanding of business processes, strategies, market dynamics and competitive landscape
• Participate in the development cycle and coordinate launch of new products
• Participate in the marketing process to conceptualize and create marketing materials for the target market(s) for the Aptys payment products
• Respond to product related questions from development and sales
• Work closely with the development organization to make sure the developed product meets the needs of the market
• Become an expert on competitive offerings
• Ensure compliance with applicable regulations

Job Requirements

• 4-7 years of product management experience in the financial services industry
• Experience focused in the payments space with a strong basis in debit and card
• Experience in real-time payments is beneficial
• Experience with Agile development methodology
• Experience with writing functional and business requirements
• Excellent written and verbal communication skills
• Subject matter expert on payment processes
• Ability to adapt to rapidly changing priorities
• Ability to resolve issues and make decisions
• Must be able to think analytically and strategically and execute effectively
• Ability to travel 20%

• Undergraduate degree in either a technical field such as Computer Science or Information Systems or in a business field such as Accounting or Finance or equivalent work experience

Job Related Experience

• Working knowledge of payments processing
• Working knowledge of product management methodologies
• Working knowledge of Agile development methodologies

JOB DESCRIPTION

This Functional Quality Assurance III role is critical to our software development process.  The desired candidate should have extensive experience in payments and knowledge of Bankers Banks or Corporate Credit Union payments processing, is curious, driven and detail-oriented.

The Functional Quality Assurance III candidate will use their knowledge to define test plans and test the Aptys products.  The Functional QA III will work within a cross functional team throughout the software development lifecycle and will be responsible for creating and defining tests that mock a production environment for internal testing.

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Job and Knowledge Requirements

• Work as a part of software development team to analyze/ interpret software requirements.
• Develop and execute detailed test plans and test cases/scripts based on the software requirements and changes.
• Estimate, prioritize, and plan the work needed for functional quality assurance activities.
• Work with development and product teams to ensure that testing plans successfully exercise for errors and normal daily processing.
• Identify, record, thoroughly document, and track issues within the products.
• Perform regression tests as issues are resolved.
• Capture errors/bugs and be able to reproduce them for development team.
• Track and maintain testing results and metrics.

Job Responsibilities

• Work as a part of software development team to analyze/ interpret software requirements.
• Develop and execute detailed test plans and test cases/scripts based on the software requirements and changes.
• Estimate, prioritize, and plan the work needed for functional quality assurance activities.
• Work with development and product teams to ensure that testing plans successfully exercise for errors and normal daily processing.
• Identify, record, thoroughly document, and track issues within the products.
• Perform regression tests as issues are resolved.
• Capture errors/bugs and be able to reproduce them for development team.
• Track and maintain testing results and metrics.

Education

• Undergraduate degree in Business Administration, in a business field such as Accounting or Finance or equivalent work experience.
• AAP or NCP certification.

Skills and Experience

• 4-7 years of functional experience
• Working knowledge of quality assurance and quality assurance methodologies is preferred.
• Familiarity with Account balance procedures.
• Familiarity with ACH, Wire, and X9.37 file formats.
• Familiarity with ACH Returns, NOC and Risk Processing.
• Familiarity with check processing, returns and Adjustments.

JOB DESCRIPTION

Professional Services department is looking for energetic, customer friendly and innovative personnel in a project manager role for implementing Aptys products for our customer projects. The Project Manager will interact with Aptys’ customers to implement our software solutions in a hosted or on-prem environment. This person will be closely involved in managing project lifecycle activities, such as, preparing and tracking project plan, facilitating project requirements, deployment, customer testing and issues resolution. Project Manager will be required to gain operational knowledge of Aptys products and assist with implementation activities.

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Job and Knowledge Requirements

• 5+ years of experience implementing software solutions. Having prior knowledge of payments industry is plus.
• A bachelor's degree in related field. PMP or Project Management certification is a plus.
• Strong understanding of project management methodologies.
• Experience working with external clients and internal teams in a cross-matrix organization.
• Strong organizational, written and verbal communication skills.
• Understand project development lifecycle in an agile environment.
• Strong problem solving and analytical ability.
• Ability to set priorities and multitasking to manage multiple project implementations simultaneously.
• Self-starter willing to take initiative and work independently while being remote.
• Ability to work in a cross functional environment, willing to learn and adapt to rapidly changing priorities.
• A team player with strong relationship building skills and lead discussion with customers and Aptys team members.
• Working knowledge of Microsoft Office Suite, Microsoft Project, Microsoft SQL and Windows operating system.
• May occasionally require work outside normal business hours.
• Ability to travel.

Job Responsibilities

• Prepare detailed project plan for all phases of the project, manage timelines and milestones.
• Prepare and timely publish project status reports to all stakeholders.
• Track and report project metrics to Aptys stakeholders.
• Create and manage project risks, issues, dependencies, and action items.
• Ensure that project is executed according to scope, schedule, budget and with quality.
• Coordinate project activities with team members, customers, and vendors.
• Track, report and follow up on product defects and project issues.
• Prepare and manage project documents and implementation templates.
• Lead and coordinate product enhancement discussions.
• Work closely with other teams within the organization and vendors to document, plan and delivery of customer requested product enhancements.
• Support production go-live and system handover to Aptys Support team upon completion of the project.
• Execute tasks and coordinate with vendors to onboard customer and their clients to Aptys products.
• Obtain customer acceptance of project deliverables.
• Manage competing project priorities and execute them on timely basis.