Career
Opportunities
Career
Opportunities
JOIN OUR TEAM
At Aptys Solutions, we are achievers, collaborators, problem solvers, and innovators. Our goal is to disrupt traditional payment methods with our unique technology solutions. We are committed to attracting and hiring the best professionals and enabling them to achieve success. Everyone at Aptys makes a difference and we're looking for employees who believe that they can make a difference.
Aptys is an Equal Opportunity Employer.
To apply, please submit your resume at aptyssolutions.com/apply .
Open Positions
JOB DESCRIPTION
The Jr. Software Support Engineer is responsible for working with both Aptys customers and Aptys internal personnel to identify, troubleshoot, and resolve issues with the software and set up errors of Aptys products and services in both customer and Aptys environments. The Jr. Software Support Engineer interacts with customers on a regular basis and ensures issues are resolved in a timely manner. The Jr. Software Engineer works on projects/matters of limited complexity in a support role and escalates urgent problems requiring more in-depth knowledge to appropriate internal resources.
Job Duties & Responsibilities
- With guidance as needed from a senior support team member, provide technical support via internet and/or phone to address issues relating to software implementation, functionality, and upgrades; this includes:
- Gathering customer’s information and determining the root cause of issues by evaluating and analyzing the symptoms
- Researching issues using available resources including other Aptys personnel, Aptys documentation, and other sources as needed
- Documenting the root cause of issues as well as the steps required to resolve them
- Interact with customers to provide and process information in response to inquiries, concerns, and requests about products and services
- Identify and escalate priority issues as needed
- Redirect problems to appropriate resources either within Aptys or within customer’s environment
- Work with the Aptys Development and Product teams to find resolutions to issues found during the software development cycle
- Create technical documents to assist other Software Support Engineers or other users of the information
Required Skills / Abilities
- Ability to work with other Support team members under pressure to resolve customer production issues
- Ability to work with guidance from other more senior personnel in a cross-functional team environment or independently as needed
- Ability to adapt to rapidly changing priorities
- Good analytical, troubleshooting, and problem-solving skills
- Good organization skills
- Good communication (written and verbal), organizational, and customer service skills
- Self-motivated
- Good attention to detail
- Ability to follow standard processes and procedures
Experience
- 0-2 years of related experience
- Knowledge of SQL Server, including system management and handling stored procedures preferred
- Knowledge of Windows servers preferred
- Knowledge of Network administration preferred
- Familiarity with other operating environments, such as one of the following is a plus:
- Amazon Web Services (AWS)
- Microsoft Azure
- Google Cloud Platform
- Knowledge of payments processing is a plus
ABOUT APTYS
Here at Aptys, we build systems used by thousands of financial institutions everyday to process payments; in fact, we are responsible for providing these payment processing services to approximately one-third of the nation’s financial institutions! You may have already benefited from our software without even realizing it. That’s because we’re good at what we do! That doesn’t mean we’re complacent, though. Our mission is to be the financial industry’s most customer-centric company, offering payment solutions that enable financial institutions to grow, innovate, and become even more effective at servicing the nation’s consumers with cutting-edge technology. This role will play a key part in our continued success moving forward. If the idea of being an integral part of our nation’s financial system is exciting to you, you’re in the right place.
We believe that our employees are our organization, which is why we have gone 100% remote. It is important to us to find the very best people wherever they are, and that doesn’t just mean having great skills; we take our culture very seriously! We are bound together by a shared set of core values and, as both an employee of Aptys Solutions and a member of the Cloud Technologies team, you can expect the following principles to be embodied in our company and team culture:
Cooperation
We believe wholeheartedly that we succeed or fail together as a team. If you need help, or even just a sounding board, you will always have somewhere to look or someone to ask.
Independence
We are all adults! We rely on each other to do great work even when nobody is looking, and in exchange we trust one another enough to give each other the space we need to be our best.
Respect
We are all human, and we don’t forget that. Your personal life will be respected, and your manager’s (virtual) door will always be open if you have any questions or concerns.
As an employee of Aptys Solutions you will also enjoy the following benefits:
- Excellent work-life balance
- Generous PTO and holiday schedule
- Health, vision, and dental insurance