SENIOR SOFTWARE SUPPORT ENGINEER
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JOB DESCRIPTION
The Senior Software Support Engineer is responsible for working with both Aptys customers and Aptys internal personnel to identify, troubleshoot, and resolve issues with the components (software and hardware when appropriate) involved in the Aptys products and services being used in both customer and Aptys environments. The Senior Software Support Engineer is one of the primary “faces of Aptys” to our customers and prospects.
 

Responsibilities

• Provide technical support via internet and/or phone to address issues relating to implementation, functionality, and upgrades; this includes:

  • Gathering customer’s information and determining the root cause of issues by evaluating and analyzing the symptoms

  • Researching issues using available resources including other Aptys personnel, Aptys documentation, and other sources as needed

  • Resolving the issues

  • Documenting the root cause of issues as well as the steps required to resolve them

• Interact professionally with internal and external customers to provide and process information in response to inquiries, concerns, and requests about products and services

• Identify and escalate priority issues as needed

• Redirect problems to resources either within Aptys or within customer’s environment when appropriate

• Work with the Aptys Development and Product teams to find resolutions to issues found during the software development cycle

• Create technical documents to assist other Software Support Engineers or other users of the information

• Provide clear, concise, and professional communications to customers and Aptys personnel related to problems and their resolutions

• Take initiative to resolve issues found by customers or Aptys personnel that affect the products and services delivered by Aptys

• Work as a team with the other team members to achieve the established customer support goals (i.e. close times for production tickets)

• Take ownership of customer issues and stay with them until they are completely resolved

• Work with other team members to level the workload to prevent other team members from becoming overwhelmed Willingness to work non-standard (i.e. not just 8:00 - 5:00) hours to ensure work efforts are aligned with meeting customer and project requirements and to assist other team members when needed

• Perform upgrades and on-call support when needed, often in the evenings or on weekends

Job Requirements

• Ability to work either independently or with other team members (either other members of the Support team or other Aptys or customer personnel) often under pressure to resolve customer production issues

• Ability to adapt to rapidly changing priorities

• Strong analytical, troubleshooting, and problem-solving skills

• Strong communication (written and verbal), organizational, and customer service skills

• Self-motivated

• Strong attention to detail with the ability to provide clear and complete followup on work activities performed

• Ability to follow standard processes and procedures

• Work to continuously increase knowledge and skills related to the Aptys products and operating environments

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DESIRED SKILLS & EXPERIENCE
 

Education

• Undergraduate degree in a technical field such as Computer Science or Information Systems or equivalent work experience

Job Related Experience

• Working knowledge of payments processing

• Working knowledge of: ○ SQL Server, including system management and handling stored procedures ○ Windows servers ○ Network administration

• Familiarity with other operating environments, such as:

  • Amazon Web Services (AWS)

  • Microsoft Azure

  • Google Cloud Platform

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SENIOR CLOUD ENGINEER
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JOB DESCRIPTION
The Senior Cloud Engineer role is responsible for designing and implementing new systems using the AWS and Azure cloud platforms, leading internal security and reliability assessments, and working with team members to improve organizational security posture. This role will be part of a brand-new team that is responsible for managing regulatory compliance and expanding the security footprint of new and existing software systems that process billions of dollars’ worth of financial transactions annually; as such, the ideal candidate will be passionate about working with a team to find innovative solutions to real-world security challenges.
 
This opportunity is 100% remote! It is critical that you come prepared with a self-motivated attitude, great time management, and excellent communication skills.

Responsibilities

You can expect your work life to look something like this:

• Design and implement cloud-based solutions in service of internal customers such as product implementation or support teams

• Analyze cloud infrastructure and propose improvements

• Lead penetration testing efforts and other offensive or exploratory security assessments

• Develop reusable methodologies to guide team approach to various security efforts

• Iterate on existing system configuration standards

• Maintain up-to-date documentation on cloud systems

• Write code to automate common or error-prone tasks

• Work with team members throughout the organization to help build internal cloud knowledge

Required Skills and Experience

In order to succeed in this role, you will already need to have the following types of skills and experience:

• Significant hands-on professional experience architecting, deploying, and supporting real-world commercial products in the AWS cloud

• A fundamental understanding of the functions and purposes of at least a majority of the following AWS services:

  • CloudFormation, IAM, Cognito, WAF, S3, CloudFront, CloudWatch, CloudTrail, SNS, SQS, EC2, ECS, RDS, Elastic Beanstalk, EBS, EFS, Secrets Manager, Systems Manager (SSM), KMS, Service Catalogue, Certificate Manager, Kinesis, Guard Duty

• Comfort with at least one modern high-level programming language such as C#, JavaScript, Java, or Python

Preferred Qualities

While not required, you might be a stand-out if any of the following apply to you:

• Experience with PCI Compliance

• Real-world offensive security experience, including working with penetration testing tools such as OWASP ZAP

• Strong opinions about modern security and infrastructure topics such as the DevOps movement, CI/CD, Infrastructure as Code, secure credential management practices, etc. Able to clearly explain and present these opinions.

• Experience with rapid traffic scaling

Educational Background

We believe that a fresh perspective and an eagerness to learn are the most important requirements to be successful in this position. That being said, the following types of credentials may indicate a great fit for the job at hand:

• AWS Certifications

  • Solutions Architect, DevOps Engineer, SysOps Administrator, etc.

• Security Certifications

  • CEH, CISSP, CISM, etc.

• Relevant degree from an accredited university

  • Computer Science, Cybersecurity, etc.

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CLOUD SOFTWARE ENGINEER
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JOB DESCRIPTION​
The Cloud Software Engineer role is responsible for implementing cloud system components using the AWS and Azure cloud platforms, participating in internal security and reliability assessments, and working with team members to improve organizational security posture. This role will be part of a brand-new team that is responsible for managing regulatory compliance and expanding the security footprint of new and existing software systems that process billions of dollars’ worth of financial transactions annually.

This role will focus on the intersection of security infrastructure management and application development. While you will not be implementing application features, you will be expected at times to interact directly with application codebases and to consider their architectures as part of your cloud development work; as such, it could pose a unique opportunity for anybody who is interested in “bridging the gap” between these practice areas.

This opportunity is 100% remote! It is critical that you come prepared with a self-motivated attitude, great time management, and excellent communication skills.

Responsibilities

You can expect your work life to look something like this:

• Implement cloud-based solutions in service of internal customers such as product implementation or support teams

• Contribute to penetration testing efforts and other offensive or exploratory security assessments

• Write code to automate common or error-prone tasks

• Make updates to application codebases in support of security initiatives

• Work with team members throughout the organization to help build internal cloud knowledge

Required Skills and Experience

In order to succeed in this role, you will already need to have the following types of skills and experience:

• Hands-on professional experience implementing infrastructure or application features in the AWS Cloud

• A fundamental understanding of the functions and purposes of at least a few of the following AWS services:

  • CloudFormation, IAM, Cognito, WAF, S3, CloudFront, CloudWatch, CloudTrail, SNS, SQS, EC2, ECS, RDS, Elastic Beanstalk, EBS, EFS, Secrets Manager, Systems Manager (SSM), KMS, Service Catalogue, Certificate Manager, Kinesis, Guard Duty

• Experience working in a mid-sized application codebase using at least one modern high-level programming language such as C#, JavaScript, Java, or Python
   

Preferred Qualities

While not required, you might be a stand-out if any of the following apply to you:

• Experience with PCI Compliance

• Real-world offensive security experience, including working with penetration testing tools such as OWASP ZAP

• Strong opinions about modern security and infrastructure topics such as the DevOps movement, CI/CD, Infrastructure as Code, secure credential management practices, etc.

• Experience with rapid traffic scaling
   

Educational Background

We believe that a fresh perspective and an eagerness to learn are the most important requirements to be successful in this position. That being said, the following types of credentials may indicate a great fit for the job at hand:

• AWS Certifications

  • Solutions Architect, DevOps Engineer, SysOps Administrator, etc.

• Security Certifications

  • CEH, CISSP, CISM, etc.

• Relevant degree from an accredited university

  • Computer Science, Cybersecurity, etc.